Refund and Returns Policy

Because our meals are food products, we cannot accept returns simply because you have changed your mind once an order has been dispatched. This is to protect the quality, safety and integrity of our food.

Before dispatch: If you need to cancel your order, please contact us as soon as possible. If your order has not yet been dispatched, we will gladly cancel it and issue a full refund.

Damaged or incorrect orders: If your order arrives damaged, has been compromised, or you have received the wrong product, please contact us as soon as possible. We will work with you to arrange a replacement or refund.

Product quality: We stand behind the quality of our meals. If you believe a product is defective, unsafe or does not meet the quality you reasonably expected, please contact us. We will assess the issue and provide an appropriate remedy in accordance with your consumer rights.

Lost orders: If your order does not arrive, please contact us and we will investigate the shipment with our courier and arrange an appropriate resolution.

Please contact us:
orders@hungryhiker.co.za